Privacy Policy
Effective Date: March 18, 2026 | Last Updated: March 18, 2026
1. Introduction and Who We Are
Welcome to Wing Snob ("we," "us," "our," or the "Company"). We are a food service business operating in the United States, committed to providing exceptional dining and ordering experiences to our customers. We understand that your privacy is important, and we take our responsibility to protect your personal information seriously.
This Privacy Policy applies to all personal information we collect through our website located at snob-wing.rest, our online ordering systems, mobile applications, in-store interactions, promotional activities, and any other services we offer (collectively, the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
Our contact information for all privacy-related inquiries is as follows:
- Business Name: Wing Snob
- Website: snob-wing.rest
- Email: [email protected]
2. Applicable Laws and Legal Framework
As a business operating in the United States, Wing Snob complies with all applicable federal and state privacy laws, including but not limited to:
- The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) — for California residents
- The Federal Trade Commission Act (FTC Act) — governing unfair or deceptive practices related to consumer data
- The Children's Online Privacy Protection Act (COPPA) — governing online collection of data from children under 13
- The CAN-SPAM Act — governing commercial email communications
- The Telephone Consumer Protection Act (TCPA) — governing telephone and SMS marketing communications
- Any other applicable state privacy laws, including those in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy legislation
We are committed to maintaining compliance with evolving privacy regulations and will update this policy as necessary to reflect changes in applicable law.
3. Information We Collect
Wing Snob collects various categories of personal information depending on how you interact with our Services. Below is a detailed description of the types of data we may collect:
3.1 Personal Identification Information
When you create an account, place an order, make a reservation, sign up for our loyalty program, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Mailing and delivery address
- Date of birth (for age verification and promotional purposes)
- Username and password for account access
- Profile photo (if voluntarily provided)
3.2 Order and Transaction Information
In connection with food orders, purchases, and transactions, we collect:
- Order history and preferences
- Payment information (credit/debit card details, billing address — note: full payment card numbers are processed securely by our third-party payment processors and are not stored on our servers)
- Transaction amounts and dates
- Delivery instructions and special requests
- Feedback, ratings, and reviews you submit
3.3 Usage Data and Online Activity
When you visit our website at snob-wing.rest or use our online services, we automatically collect certain technical and behavioral data, including:
- IP address
- Browser type and version
- Operating system and device type
- Pages visited and time spent on each page
- Links clicked and features used
- Referring website or source
- Search queries entered on our website
- Date and time of visits
- Session duration and frequency of visits
3.4 Device Information
We may collect information about the devices you use to access our Services, including:
- Device identifiers (e.g., mobile advertising ID)
- Hardware model and specifications
- Mobile network information
- Unique device identifiers
- Crash reports and performance data
3.5 Location Data
To facilitate food delivery and provide location-based services, we may collect:
- Precise geolocation data (with your permission)
- Approximate location derived from your IP address
- Delivery address information you provide
3.6 Communications Data
When you contact us for customer support, submit feedback, or participate in surveys or promotions, we collect:
- Records of your communications with us (emails, chat transcripts, phone call notes)
- Survey responses and feedback
- Social media interactions and messages
- Any other content you voluntarily share with us
3.7 Information from Third Parties
We may also receive personal information about you from third parties, such as:
- Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) when you place orders through those platforms
- Social media platforms when you connect your social accounts or interact with our social media pages
- Marketing and analytics partners
- Payment processors and financial institutions
4. How We Use Your Information
Wing Snob uses the personal information we collect for the following purposes:
4.1 Service Provision and Order Fulfillment
- Processing and fulfilling your food orders and delivery requests
- Managing your account and loyalty program membership
- Processing payments and sending receipts
- Communicating with you about your orders, including confirmations, updates, and delivery notifications
- Responding to your customer service inquiries and support requests
- Personalizing your experience by remembering your food preferences and order history
4.2 Analytics and Service Improvement
- Analyzing usage patterns and trends to improve our website, app, and overall services
- Conducting research and analysis to understand customer preferences
- Monitoring and improving the performance and security of our digital platforms
- Developing new menu items, features, and services based on customer feedback and behavior
- Measuring the effectiveness of our marketing campaigns
4.3 Marketing and Promotional Communications
- Sending you promotional offers, discounts, and special deals (with your consent or as permitted by law)
- Delivering personalized recommendations and content based on your preferences and order history
- Notifying you about new menu items, seasonal offerings, and limited-time promotions
- Administering contests, sweepstakes, and loyalty reward programs
- Serving targeted advertisements through our website and third-party platforms
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, texting "STOP" to any SMS marketing message, or contacting us directly at [email protected].
4.4 Legal and Compliance Purposes
- Complying with applicable laws, regulations, and legal obligations
- Responding to lawful requests from law enforcement and government authorities
- Enforcing our Terms of Service and other agreements
- Protecting the rights, property, and safety of Wing Snob, our customers, and the public
- Preventing fraud, abuse, and other unlawful activities
- Resolving disputes and enforcing our legal rights
5. Cookies and Tracking Technologies
5.1 Types of Cookies We Use
Our website at snob-wing.rest uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for website functionality, including login sessions and shopping cart features | Session / Up to 1 year |
| Performance/Analytics | Collect information about how visitors use our website to improve performance | Up to 2 years |
| Functional | Remember your preferences such as language, location, and saved orders | Up to 1 year |
| Marketing/Targeting | Track browsing activity to deliver relevant advertisements and measure campaign effectiveness | Up to 2 years |
5.2 Third-Party Tracking
We may allow third-party service providers, including Google Analytics, Meta Pixel, and advertising networks, to place cookies and similar technologies on our website. These third parties may collect information about your online activities over time and across different websites.
5.3 Managing Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features. For detailed information about how we use cookies, please refer to our Cookie Policy available on our website.
5.4 Do Not Track Signals
Some browsers transmit "Do Not Track" (DNT) signals to websites. Because there is currently no industry standard for responding to DNT signals, our website does not respond differently based on a user's DNT settings. However, we provide you with choices about data collection and use as described in this Privacy Policy.
6. Sharing Your Information with Third Parties
Wing Snob does not sell your personal information for monetary compensation. However, we may share your information with third parties in the following circumstances:
6.1 Service Providers and Business Partners
We engage trusted third-party service providers who assist us in operating our business and delivering our Services. These providers are contractually obligated to use your data only as directed by us and in accordance with this Privacy Policy. Such providers may include:
- Payment processors and financial service providers
- Food delivery platform partners (e.g., DoorDash, Uber Eats, Grubhub)
- Cloud hosting and data storage providers
- Email marketing and communications platforms
- Customer relationship management (CRM) software providers
- Analytics and data intelligence services (e.g., Google Analytics)
- Advertising technology partners
- Loyalty program and rewards platform providers
- IT support and cybersecurity service providers
6.2 Legal Requirements and Law Enforcement
We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:
- Comply with a legal obligation, court order, subpoena, or government request
- Protect and defend the rights or property of Wing Snob
- Prevent or investigate possible wrongdoing in connection with our Services
- Protect the personal safety of users of our Services or the public
- Comply with the FTC Act and other federal regulatory requirements
6.3 Business Transfers
In the event that Wing Snob undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
6.4 Aggregated and De-Identified Data
We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.
6.5 With Your Consent
We may share your personal information with other third parties when you have explicitly consented to such sharing, such as when you participate in joint promotions or social sharing features.
7. Data Security
Wing Snob takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
7.1 Security Measures
Our security measures include, but are not limited to:
- Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your device and our servers.
- Access Controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions.
- Password Protection: User accounts are protected with password authentication, and we encourage the use of strong, unique passwords.
- Secure Payment Processing: Payment card information is processed by PCI DSS-compliant payment processors. We do not store full credit card numbers on our servers.
- Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
- Data Minimization: We only collect the data necessary for the purposes described in this Privacy Policy.
- Employee Training: Our staff receives training on data privacy and security best practices.
7.2 Limitations of Security
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
8. Data Retention
Wing Snob retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 3 years after closure | Service provision, legal compliance |
| Order and Transaction Records | 7 years | Tax and accounting requirements, legal compliance |
| Marketing Preferences and Communications | Until opt-out + 2 years | Compliance with CAN-SPAM and TCPA |
| Website Usage and Analytics Data | Up to 26 months | Analytics and service improvement |
| Customer Support Communications | 3 years | Quality assurance and dispute resolution |
| Legal and Compliance Records | As required by law (typically 5-7 years) | Legal obligations |
After the applicable retention period has expired, we will securely delete or anonymize your personal information in accordance with our data retention procedures.
9. Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information. Wing Snob is committed to honoring these rights and providing you with mechanisms to exercise them.
9.1 Rights for California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
- Right to Know: You have the right to know what personal information we have collected about you, including the categories of personal information, the sources from which it was collected, the business purposes for collection, and the categories of third parties with whom we share it.
- Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you.
- Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
- Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
- Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to certain purposes.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
9.2 Rights Under Other State Privacy Laws
Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws may also have rights including the right to access, correct, delete, and port their personal data, as well as the right to opt out of targeted advertising and certain profiling activities. We honor these rights to the extent required by applicable law.
9.3 General Privacy Rights (All Users)
Regardless of your location, Wing Snob provides all users with the following options:
- Right to Access: Request access to the personal information we hold about you.
- Right to Correction: Request that we update or correct inaccurate personal information.
- Right to Deletion: Request deletion of your personal information, subject to our legal obligations to retain certain data.
- Right to Portability: Request a copy of your personal data in a portable, machine-readable format where technically feasible.
- Right to Opt-Out of Marketing: Opt out of receiving marketing communications from us at any time.
- Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
9.4 How to Exercise Your Rights
To exercise any of the rights described above, please contact us using one of the following methods:
- Email: [email protected]
- Website: snob-wing.rest
We will respond to verified requests within 45 days of receipt. If we need more time (up to an additional 45 days), we will notify you of the extension and the reason for it. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded. You may be required to verify your identity before we fulfill your request.
You may authorize an agent to submit a rights request on your behalf. We may require written authorization and verification of the agent's identity before processing such requests.
10. Children's Privacy
Wing Snob's Services are not directed to individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18 years of age. Our website and online ordering services require users to be at least 18 years old to create an account or place an order.
In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.
If you are a parent or guardian and believe your child under 18 has provided us with personal information, please contact us immediately at [email protected] and we will take steps to remove that information and terminate any associated account.
11. International Data Transfers
Wing Snob is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
Data protection laws in the United States may differ from those in your country of residence. By using our Services and providing us with your personal information, you consent to the transfer of your data to the United States and other jurisdictions as described in this Privacy Policy.
When we transfer data internationally, we take appropriate measures to ensure that your personal information receives an adequate level of protection in accordance with this Privacy Policy and applicable law. This may include entering into data transfer agreements, standard contractual clauses, or relying on other lawful transfer mechanisms.
12. Third-Party Links and Services
Our website may contain links to third-party websites, applications, and services, including food delivery platforms, social media platforms, and payment gateways. These third-party services have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our website.
The inclusion of links to third-party websites does not imply endorsement of those websites or their privacy practices. Wing Snob has no control over the content or privacy practices of these external sites.
13. Social Media and User-Generated Content
If you interact with Wing Snob on social media platforms, share content on our website, or submit reviews and photos, please be aware that such content may be publicly visible. We may use user-generated content (such as photos of your food orders or reviews) for promotional purposes with your consent. Social media interactions are also subject to the privacy policies of the respective social media platforms.
14. Loyalty Programs and Promotional Activities
If you participate in our loyalty rewards program, contests, sweepstakes, or other promotional activities, we collect additional information as described at the time of registration or participation. This information may be used for the administration of such programs and for marketing purposes. Specific terms and conditions applicable to loyalty programs and promotions will be disclosed separately.
15. Changes to This Privacy Policy
Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:
- Post the updated Privacy Policy on our website at snob-wing.rest with a new "Last Updated" date
- Send an email notification to registered users (where required by law)
- Display a prominent notice on our website homepage
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
16. How to File a Complaint
If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we can attempt to resolve your concern:
- Email: [email protected]
- Website: snob-wing.rest
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response or believe we are processing your personal information in violation of applicable law, you may also file a complaint with the appropriate regulatory authority:
Regulatory Authorities
- Federal Trade Commission (FTC): For general consumer privacy complaints in the United States. You can file a complaint at www.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
- California Privacy Protection Agency (CPPA): For California residents with CCPA/CPRA-related complaints. Visit cppa.ca.gov for more information.
- Your State Attorney General's Office: Many states have consumer protection divisions that handle privacy-related complaints. Contact your state's attorney general office for guidance on filing a complaint in your jurisdiction.
17. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our privacy team is available to assist you:
We are committed to working with you to resolve any concerns about your privacy and our data practices. Our goal is to handle your personal information with the utmost care and transparency, and to provide you with the highest level of service while respecting your privacy rights.
This Privacy Policy was last updated on March 18, 2026. Wing Snob reserves the right to amend this policy at any time. Please check this page regularly for updates.